1-1 Unless otherwise specified in our letters, orders placed with us and the missions we deal with are subject to these general terms and conditions of sale, which prevail over any conditions of purchase. These General Conditions of Sale apply to all services and services performed by INWIE.
1-2 Benefits: The INWIE agency makes available to the customer all its services (non-exhaustive list):
– Advice and strategy (Audit, benchmarking, positioning research, strategic study, Inbound marketing, name analysis and creation, brand; business strategy, editorial & social, strategic planning, project monitoring and monitoring)
– Identity (Artistry and graphic design, brand positioning, design of logo and visual identity, creation of digital charter, production of signposting or scenography, creation of stationery, packaging and stand, consulting in printing and production monitoring)
– Edition (Art direction, graphic execution, illustration & photography, design-editing, editing and translation service, packaging and signage creation, printing consulting & manufacturing monitoring)
– Digital (Digital Competitive Benchmark, analysis of your positioning, management of your hosting and domain names, webdesign/ ergonomics, UX user, WordPress development, CRM, ERP, Ecommerce..., community manager (social networks), Campaign emailing & statistics, Mobile API, SEO (referment)
– Multimedia (Retouche d'image, capture d'image et de son, montage et motion design, animation d'images 2D/3D, corporate, industrial & BTP report, event & institutional report, tourism & heritage report, corporate portrait, model & model, viral video, aerial shots, packshot and still life, look book...
1-3 Command – All work undertaken by the INWIE agency and involving an expense at the customer's expense will be subject to prior estimates, estimating their amount without taxes. The execution of the work only occurs after approval of the customer and the payment of a deposit of 30% of the total order. An order form or a signed and targeted quote Order for agreement by the customer is the place of order, unless specifically specified.
In the event that the customer decides to modify, reject, cancel or discontinue work in progress, the INWIE agency will inform him of the losses and repayments resulting from this change, so that the customer can make his informed decision on the understanding that the deposit paid by the customer remains acquired from the INWIE agency without any negotiation.
The INWIE agency cannot, in any case, incur any liability for cancellations or changes decided by the customer after approval of the estimate.
1-4 In case of additional order, the components of this order (prices, deadlines) are those of our tariff schedule services unless specific commercial agreement and validated with the customer. The conditions agreed for the initial order cannot be automatically applied to the additional order. The additional order will be the subject of a new quotation signed by the customer or a new order form, and a deposit of 30% of the total amount.
2-1 Prices shall be set without taxes on the basis of the rate in effect on the day of the offer. The applicable taxes are those in effect on the invoice date.
2-2 Delivery times are indicative and do not constitute an undertaking of the INWIE Agency. Notwithstanding this reservation, our agency will do everything in its power to meet the deadlines that it may indicate.
2-3 The results are normally sent by electronic means or by mail upon completion of the work for the attention of the persons designated by the client.
3-1 The payments are without discount and payable at the rate of 30% at the time of signing the order and the remainder due within 30 days of the date of invoicing of the services unless otherwise specified in our offers, confirmations of orders or invoices.
3-2 Any payment not made on the agreed date at our billing address bears interest at the legal rate, without prior notice being required.
3-3 The methods of regulation in force are: Payment by bank check or bank transfer. Any other payment method requires the prior agreement of the INWIE Agency.
4-1 The transfer of ownership of the works performed is subject to full payment of their price.
4-2 Intellectual property – The INWIE Agency remains the sole owner of its copyright resulting from its services, in accordance with Articles 111-1 and 111-2 of the Intellectual Property Code. The operation of creations and services shall be carried out in accordance with the provisions of the order made and the legal and regulatory provisions in force at the time of signature of the contract. Any use of the creation, not provided for in this contract, shall be subject to prior authorization or remuneration to be agreed upon.
NB: Technical costs for the delivery of source equipment may also be applied. The identification elements of the undertaking, in particular the logo, the acronym, the trade mark, the packaging must be the subject of a separate agreement providing for the manner in which the rights are transferred and the remuneration thereof. With regard to the rights of third parties (copyright, neighbouring rights), these rights are negotiated by the INWIE agency in agreement with the customer according to the needs of the services provided, and invoiced to the customer. In the event that it is envisaged to carry out uses other than those originally provided for in the order, the customer undertakes to negotiate with the third party with a view to acquiring the rights necessary for such uses. The above assignment does not cover the rights of persons (the right to image, the right of personality related to natural persons or legal persons, for the purpose of making specific contributions on an ad hoc basis, such as photography, illustration, video or 3D). These fees are negotiated by the INWIE agency in agreement with the customer according to the needs of the services provided and invoiced to the customer. The INWIE agency will inform the customer of the amount and limits of the acquired rights.
The INWIE agency undertakes for the duration of the execution of the order, as defined by the signed order form or quote, not to disclose any confidential information that would have been communicated to it by the Customer.
Despite the particular commitment of the INWIE communications agency to meeting the deadlines, the delivery times indicated on an order form are only indicative. Unless expressly agreed by the INWIE agency, delays cannot justify the cancellation of the order by the customer or give rise to damages or indemnities or penalties.
Any printing or manufacturing will be the subject of a BAT « Good to pull », so that the client can validate the file's compliance before starting the work. Any request for correction or amendment will be subject to a new TAB and depending on its complexity, a supplementary estimate. The signature of a BAT assumes the responsibility of the customer. The INWIE agency cannot be held responsible in case the customer forgets.
Delivery of the goods shall be effected either by direct delivery of the product to the customer, by simple notice of availability indicated by e-mail or by shipment.
In the event of a lack of quality on the products delivered by the consignor or the printer, INWIE undertakes to negotiate a solution with the suppliers concerned.
The customer shall make available to the INWIE Agency, in confidence, all items which it may be able to provide to the latter which are necessary for the knowledge of the goods and services subject to the order and of their markets. The customer guarantees the INWIE agency of all the consequences of an action that would find its source in the information provided by it on its products or services. He is therefore responsible for the information which he transmits to the INWIE agency on the name, composition, qualities, performance of the product or service being ordered. It is also responsible for compliance with legislation specific to its activity. As a result, the INWIE agency cannot under any circumstances be held responsible for the projects which it has submitted to the customer and for which it has obtained its agreement, in particular in the event of liability action.
The INWIE agency must not fail to provide advice. The INWIE agency is responsible for ensuring compliance with advertising regulations in the campaigns and media it designs and broadcasts on behalf of the customer. The INWIE agency shall not be held responsible for any decision taken by the customer or any third party designated by him.
In accordance with the Data Protection and Freedom Act (art. 34), the customer has the right to access, modify, rectify and delete data concerning him. The customer may exercise this right by mail or by simple mail addressed to the INWIE agency: contact@inwie.com
Information relating to a request for a quote via the INWIE website is processed by means of data processing which is intended to define the customer's needs and request so that the INWIE agency can respond precisely to them. The INWIE communication agency remains the only recipient of the data in relation to the customer's request whose response can be sent to you by mail, email according to the content of the project.
In the event of a dispute, and if an amicable agreement is not reached between the parties, the Court of Commerce of Paris shall have sole jurisdiction.
These General Conditions of Sale (GTC) are deemed to be read, understood and fully accepted by the customer as soon as the customer signs the quotation or the order form.